3 Simple Steps to Marketing Success in 2012

Marketing for businesses can fall into several categories. Marketing that’s too complicated can lead to never getting it done, while marketing that’s ineffective can lead to its early demise. Neither of these scenarios helps a business achieve the ultimate goals for successful marketing: leads and sales.

Fortunately, effective marketing does not need to be complex in order to yield results. Follow these three steps to build a sustainable marketing program.

Step 1: Get Found

It’s simple. No matter how great your service or business is, it won’t matter much if your customers can’t find you. Just as important, they have to be the right kind of customers for your business and your products. Your company needs to be found in the places your customers frequent the most. Your customers don’t spend all of their time in one space, and neither should you. Get the word out about your business through effective multi-media campaigns.

Step 2: Convert

Capturing their attention is only the first step. In order to make it effective, you must get your prospect to engage with you somehow. Your content and sales information has to turn tire kickers into buyers. Get them to act by making a great offer. It doesn’t necessarily have to be a discount; it can be an offer for free information or anything that your prospect finds valuable in order to help them make a decision about what you sell. Engage them and offer them value before you ask for a sale, click, or call. But do ask for them to act.

Step 3: Analyze, Test, Improve, & Repeat

The only way you can improve your marketing is to constantly track, test, and tweak. Constantly work at improving the results. But above all remember that consistency is the key to any successful marketing. You must have an active marketing calendar that takes into account where, how, and what your customer wants to learn about your company.

Marketing your company is really not that hard. Successful marketing requires that you educate your prospects and provide value. Build trust and provide real information that truly helps them. Do that consistently, and you will realize that marketing is not as difficult as it seems.

Time for Some Year-End Decluttering?

A cluttered desk is said to be the sign of a cluttered mind. (I’ve also heard that a clean desk is the sign of a cluttered drawer, but that’s another story.) In any case, clutter can lead to confusion, and confusion can lead to poor results. So like that desktop (or desk drawer), an occasional cleaning may be needed to clarify your marketing.

With the new year just around the corner, this seems as good a time as any to get started.

Declutter your message. Are you sending a clear, consistent message with all of your marketing? You should. People will remember you more readily if you keep your message consistent and clean. "You’re in good hands." "A diamond is forever." "The breakfast of champions." "Is it live, or is it Memorex?" I could go on, but you get the point. A consistent, unified message helps to make your marketing more memorable and effective.

Declutter your design. Ever visited a website, seen a billboard, watched a commercial, or read a print piece that left you overwhelmed? Perhaps maybe even your own? One of Steve Jobs’ proudest legacies at Apple was simplicity (and elegance) of design. It carried through (and still does) not only in the products Apple makes but also in its packaging, its website, its print ads, its stores, and all of the various other marketing the company does. Simple, clean, elegant design provides visual clarity and eliminates the unnecessary clutter, confusion, and noise.

Declutter your approach. Are you a dabbler? A jack-of-all-trades-but-master-of-none? That may serve you well in life, but it’s no way to handle your marketing. That’s not to say you shouldn’t market in multiple media (you should), but you need to start with a plan that spells out the reasons and goals for each medium you enter. Once that’s established, you can then work your plan, knowing that each marketing effort you start is part of a grander vision with clear expectations and tangible goals.

Schizophrenic, hit-and-miss marketing efforts, taken just for the sake of "doing something" or following the latest trend, will drain your budget and leave you with just as schizophrenic results. On the other hand, clear, consistent, clutter-free marketing will (over time) produce more consistent and satisfying results. And isn’t that the goal of marketing?

So, what are some other ways you can think of to declutter your marketing? Feel free to share them in the comments below.

How Much Printing Do I Need?

Deciding how much printing to order is not always an easy task. Sure, sometimes it’s as simple as looking at the size of a mailing list, but other times it can get tricky trying to balance the price savings of bulk ordering with limitations in storage space, long-term usefulness, and overall need. As you plan your printing purchases, consider the following:

Shelf Life

Will the piece need to be updated frequently, or will it remain as is indefinitely?

For some items, such as business cards, you might consider ordering preprinted "shells," which contain all of the static design elements common to all versions of that item, with space left open for more dynamic (variable) content. That way, when you need business cards for a specific employee, for example, it’s just a matter of dropping in the appropriate contact information and cutting the cards down to size.

Preprinted shells allow you to take advantage of bulk discounts, and many printers (including us) will even store them for you onsite and help you manage your inventory, so you don’t run out at inopportune times.

In addition to business cards, shells may also be useful for letterhead, manuals, and even certain brochures or other promotional pieces that have common designs but dynamic (variable) content.

The Aging Process

Paper ages, and it doesn’t always do so gracefully. Storing your printing in a cool, dry place helps, but it will only slow the process. As your printing gets older, it can fade, warp, and dry out. Carbonless paper, for example, will lose some of its transferability as it ages. If you have forms you use infrequently, consider ordering them in smaller quantities.

If you have any documents you know you’ll want to keep on hand indefinitely, consider acid-free paper. When properly stored, acid-free paper will resist fading, yellowing, and becoming brittle much better than ordinary stock.

Past Experience

If the item you’re printing is a reorder, look to the past to determine how much you’ll need to order this time around. If you can’t remember how much you ordered last time (or when that was), give us a call. We can check our records and help analyze your needs to determine your best strategy for future purchases.

Are You Just Spending Time…or Investing?

December is a time of reflection for many of us, as we approach the end of one year and the start of another. Recently, I ran across a quote from Helen Keller that I thought fit this spirit well, and I wanted to share it with you here.

I will not just live my life.

I will not just spend my life.

I will invest my life.

As you probably know, Helen Keller was an incredible woman who, despite being born both blind and deaf, became an accomplished author, speaker, and activist. She invested her life helping others, and the world was better for it. In her lifetime, she inspired many with her words and actions alike, even earning the Presidential Medal of Freedom from President Lyndon Johnson in 1964.

I like the idea of life as an investment. Unfortunately, in our busy and hectic world, it can be easy sometimes to forget that time is our most precious commodity and that we must do more than spend it. We must invest it in the people we care about, the causes that inspire us, and the businesses we’re working to grow.

So how are you investing your life? And how do you plan to invest it in the year ahead?

Michelangelo once wrote, "The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it." Make sure you’re aiming high and investing your life wisely.

What’s Your Mission?

Gandhi once said, “A small body of determined spirits, fired by an unquenchable faith in their mission, can alter the course of history.” Gandhi and his followers certainly did just that, as have many others who took a mission to heart.

In the 1980 movie, The Blues Brothers, Jake and Elwood Blues are men on a mission. They experience a revelation and decide they must get their old band back together in order to earn enough money to save the Catholic boarding school where they were raised. Not quite as grand a mission as Gandhi’s, no doubt, but a mission just the same.

Chances are, your company has a mission, too, with an accompanying mission statement, carefully crafted and culled to provide optimal guidance in the decisions you make as an organization.

But what about you personally? What’s your mission? What drives your own personal decisions? Your career, aspirations, and dreams? What prism do you use to focus your thoughts and cast light on the choices you face at work, at home, and in the world?

Experts like Dr. Stephen Covey advocate the need for a personal mission statement to guide the decisions that affect your own life and career. Just as successful companies use mission statements to clarify and filter their organizational decisions, many successful individuals do the same on a personal level, as well.

FranklinCovey has put together an www.franklincovey.com/msb/ online Mission Statement Builder to help you create a personal mission statement for yourself, your family, and your team. I recommend checking it out and giving it a try.

As you begin filtering your day-to-day decisions through a personal mission statement, you may be surprised to find that reaching your goals becomes easier.

The Power of Words

Here’s a little story about how the power of words can evoke emotion, especially in the world of marketing.

An elderly blind man was sitting on a busy street corner with a cardboard sign next to an empty tin cup. The sign read, "Blind — Please help." People would glance at the sign, but nobody gave the man any money.

Then a young copywriter saw the man with his sign and empty cup. He felt disappointed as he watched all the people walk past without an ounce of empathy, so he took a marker, flipped the sign over, and rewrote the blind man’s message.

Suddenly, people started putting money in his cup until it was overflowing. Surprised, the blind man asked a stranger to tell him what the sign said. He replied, "It’s a beautiful day. You can see it. I cannot."

Jared from Subway Has Important Marketing Advice For You

So what in the world could a pitchman for sub sandwiches be able to teach you about marketing? As it turns out, quite a bit!

Jared’s story about how he lost weight while eating Subway sandwiches has some important marketing lessons that should not go unnoticed. With a little thought and analysis, you can choose the areas where you can apply these lessons to your business.

Lesson number one — Jared has an intriguing story that people become curious to learn more about. This story line is interesting and different, which helps it stand out from the barrage of boring, yawn-inspiring advertisements. Think about how you can create a story around your products, services, and brand. Strive for real human interest, not just simple feature descriptions.

Lesson number two — Jared’s story has an emotional appeal to it. The story is believable, and people become engaged because we all like to pull for underdogs. Every human being makes daily purchasing decisions with emotional aspects to them. If you can infuse your brand story with believable emotional appeal, you will have a distinct advantage over your competition.

Lesson number three — Jared provides visual proof that eating at Subway has helped him take off the pounds. As much as possible and in as many areas as possible, you must provide testimonials and proof in your marketing that reassure your audience how your products and services will work for them, too.

Lesson number four — The Jared campaign has been running for a long time now. Surely, the franchisees, employees, corporate management, and even the ad agency handling the account must be getting sick and tired of seeing the Jared ads. Many companies, large and small, mistakenly stop a successful marketing campaign simply because they themselves are tired of it, even though their audience is still responding. If you need entertainment, go to the movies. If you want to make money, continue running a successful ad until your market stops responding to it and the campaign stops producing results.

Lesson number five — This lesson is perhaps the most important for you and your company. Subway makes sandwiches. Sure it has a little different twist, but it is similar to thousands of other sub shops across the country. One of the things that has helped it stand apart and enjoy growing sales is that Subway was the first within its category to take its product (subs) and reposition it as a health food. Through Jared’s story, Subway took a sub sandwich and turned it into a diet product. With one simple story, the company was able to tie into the healthy eating wave. The product didn’t change much, but the story around the product did. Now how brilliant is that?

So how can you reposition what you currently sell into something that can increase the value proposition without completely recreating it? Jared and Subway have provided a path. Create a story with emotional appeal that repositions you and your business in the minds of your target audience. If Subway can turn bread and sandwich meat into a diet pill, surely you can come up with something.

How to Build a Powerful Brand

The word branding began simply as a way to tell one person’s cattle from another by means of a hot iron stamp. Unless you are selling cattle, the branding we are referring to here is a little different. Wikipedia defines it this way: A brand can take many forms, including a name, sign, symbol, color combination, or slogan. The word brand has continued to evolve to encompass identity — it affects the personality of a product, company or service.

The American Marketing Association defines a brand as a "name, term, design, symbol, or any other feature that identifies one seller’s goods or services as distinct from those of other sellers."

If you ask someone to give an example of a brand, the most likely answers will be: Coca-Cola, Disney, Starbucks, Google, and Apple, among a few select others. While most companies don’t have the budgets and resources to build brand awareness like these large corporations do, it is still important to understand why building a brand is important for companies of every size.

What are the advantages of building a brand name?

Let’s take a look at a few examples. People willingly and gladly pay four dollars for a cup of coffee at Starbucks, when they could pay a lot less at many other places. Coke products have been imitated by many companies, yet they can still charge a healthy premium over the other brands. Apple has built legions of loyal customers who stay in line overnight to be the first ones to purchase their latest products. That is the power of having a brand name.

Still think this only applies to big companies? Think again. Every company has a brand of some sort. Your brand is your reputation in the marketplace, and it is being defined every day by your customers, your prospects, and even your competitors.

How do you build your brand?

Fulfill the promises that your company makes. Every time. Each time you do this successfully, you are building your brand. When you do this consistently over time, you build trust. Trust leads to word of mouth. Word of mouth leads to more customers and longevity. Do that long enough, and your company will be the next overnight sensation with a powerful brand name everyone can remember.

Free Shipping: A Powerful Marketing Tactic

The online commerce world is constantly changing, yet one thing remains the same: the dramatic impact "free shipping" has on sales. "Free shipping" is the top offer customers look for and will respond to in e-mail messages. In addition, many customers abandon their shopping carts because of high shipping charges and select retailers who offer free shipping over those who don’t.

Many people wonder, is free shipping really free? Unlikely. Pricing is often a perception game, with the cost of shipping getting absorbed into the product cost. However, many people would often rather pay more for a product than pay the extra shipping.

Here are a few creative shipping promotion ideas to encourage customers to purchase from you rather than your competitor’s website:

· Offer a shipping promo relevant to purchase amount. For example: Receive free shipping with an order or $50 or more.

· Send a free shipping code as an exclusive offer, such as a birthday or anniversary promo, or to those who "like" you on Facebook.

· Depending on the types of products you offer, consider an affordable $1/item shipping option.

· Offer free site-to-store pickup, which also encourages additional sales when customers pick up their package.

· Offer a customer loyalty club that offers free shipping or reimburses shipping after reaching X amount of annual purchases.

· Consider offering a free shipping club that usually carries an annual membership fee. For example: Pay a $30 annual membership fee to receive free shipping on every purchase for one year. This not only encourages loyal customers to purchase more than they may otherwise, but also encourages customers to do their shopping exclusively at your business versus another because of free shipping.

· Offer a flat-rate shipping promo. While shipping isn’t free, it can often encourage customers to make more purchases, knowing they will only pay X for shipping regardless of their purchase amount.

Can Simplicity Win?

Today Google is known for many things, including its innovations and search engine domination. But with the passage of time, it is easy to forget an important lesson Google provided that we can all learn from and apply to our own businesses.

Not long ago, Yahoo! and AOL dominated the Internet like Google does now. It was common to use the homepages of these past giants to see calendars, news, sports scores, weather, stock quotes, personals, email, auctions, games, classifieds, travel information, and more. The thinking was that more is better, and so they kept adding more. Shopping, horoscopes, real estate…the list goes on.

Then came Google. In complete contrast, the Google homepage contained just a simple logo and search box. Underneath the search box, there were two simple options: "Google Search" and "I’m Feeling Lucky."

At a time when we are being bombarded with marketing messages and our email boxes are packed with spam, it’s no wonder many complain of information overload. Maybe to stand apart and catch attention it’s time to do the opposite of everyone else. Sometimes less is better. Sometimes simple wins.

It seems to be working quite well for Google.